Navidium Shipping Protection
At Healthy Body HQ, every purchase is an investment in your long-term wellness. To provide added peace of mind, we offer optional Shipping Protection at checkout to safeguard your order against qualifying shipping issues while in transit.
Due to the size, weight, and value of products such as saunas, cold plunge tubs, hot tubs, and wellness accessories, Shipping Protection is strongly recommended. While we work exclusively with trusted carriers, unforeseen issues can occur during shipping. This protection ensures a faster, simpler resolution without the stress of dealing directly with shipping providers.
What Shipping Protection Covers
When added at checkout, Shipping Protection helps protect your order against:
- Lost shipments
- Items damaged during transit
- Theft or delivery-related issues
- Freight mishandling that affects product usability
Eligible claims will be resolved through replacement, store credit, or another appropriate solution at the discretion of Healthy Body HQ.
What Is Considered a Lost Package?
A shipment may be classified as lost if:
- The carrier confirms the package cannot be located
- Tracking shows no movement for an extended period after shipment
- The order is marked as delivered but was not received, following carrier verification
- The shipment fails to arrive within a reasonable timeframe beyond the estimated delivery window
Once verified, the order may qualify for resolution under Shipping Protection
What Is Considered a Damaged Package?
A shipment may be considered damaged if:
- Products arrive broken, cracked, or unusable
- Packaging shows clear signs of mishandling that impacted the item
- Freight shipments arrive with structural damage caused during transit
Damage must be reported promptly and supported with clear photos of both the product and packaging.
What Is Not Covered
Shipping Protection does not apply to:
- Incorrect or incomplete shipping information provided at checkout
- Orders marked as delivered by the carrier to the correct address
- Delays caused by weather, customs clearance, or carrier backlogs
- Minor cosmetic imperfections that do not affect functionality
- Damage caused after delivery due to improper handling or installation
- Unauthorized returns or reshipments
- Orders where Shipping Protection was not selected at checkout
How to Submit a Claim
To submit a Shipping Protection claim:
- Contact Healthy Body HQ Customer Support
- Provide your order number
- Submit clear photos of the damaged item and packaging (if applicable)
- Include any relevant tracking or carrier information
Claims must be submitted within the required timeframe following delivery or expected delivery.
What Happens After You Submit a Claim?
After your claim is submitted:
- Our team reviews all provided information
- Additional documentation may be requested if needed
- Approved claims are resolved through replacement, store credit, or another suitable resolution
- Most claims are processed within a few business days
Healthy Body HQ manages the process on your behalf, eliminating the need to deal directly with shipping carriers.
Navidium Shipping Protection Terms & Conditions
Shipping Protection is powered by Navidium and is offered as an optional service at checkout. By selecting Shipping Protection, you agree to Navidium’s coverage guidelines and claim procedures.
- Coverage applies only to orders where Shipping Protection is added
- Healthy Body HQ reserves the right to approve or deny claims based on the evidence provided
- Fraudulent or abusive claims may result in denial and restriction from future purchases
- Shipping Protection is non-refundable once the order has shipped
For complete details regarding Navidium’s terms, eligibility, and claim timelines, please refer to Navidium’s official policy.
Our Commitment to You
From checkout to delivery, Healthy Body HQ is committed to providing a premium, transparent, and supportive customer experience. Shipping Protection is one more way we help protect your wellness investment and ensure confidence in every order.
