Shipping policy
Shipping Policy
Effective Date: January 12, 2026
1. Overview
This Shipping Policy explains how orders are processed, delivered, and tracked for purchases made through shophealthybodyhq.com (“we,” “us,” “our”). It also outlines shipping timeframes, costs, delivery restrictions, and what to do if there is a problem with your shipment.
2. Order Processing
- Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.
- Processing includes order verification, payment authorization, and preparing your items for shipment.
- During peak seasons (e.g., holidays or sales events), processing may take longer.
3. Shipping Methods & Carriers
We use reputable carriers such as Canada Post, UPS, FedEx, DHL, or freight services depending on the size and destination of the order.
- Standard Shipping: Cost and delivery time vary by weight and destination.
- Expedited or Express Shipping: Available at additional cost where offered.
- For large or heavy items, freight shipping with scheduled delivery may be required.
Exact rates will be calculated at checkout based on your shipping address and selected method.
4. Estimated Delivery Times
After processing, delivery times generally fall within:
- Domestic (Canada): 3–10 business days
- U.S. Orders: 5–15 business days
-
International Orders: 10–30 business days
These are estimates only and depend on carrier performance, customs delays, or other factors beyond our control.
5. Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking details.
- Tracking is available through the carrier’s website.
- If you do not receive tracking information within 5 business days of ordering, contact us at support@shophealthybodyhq.com
6. Shipping Costs
- Shipping charges are calculated at checkout based on the destination, weight, and shipping method selected.
- Any free shipping promotions will be applied automatically when eligible.
- Duties, taxes, and customs fees for international orders are the responsibility of the customer unless otherwise specified.
7. Delivery Restrictions
- We are unable to deliver to P.O. boxes or APO/FPO addresses for certain carriers.
- Some products may not be eligible for shipment to specific countries due to size, carrier restrictions, or regulatory reasons.
- If a destination is not supported, you will be notified before your order is shipped.
8. Lost, Stolen, or Delayed Packages
If your shipment is delayed, lost, or appears to be missing:
- First, check the tracking information provided by the carrier.
- If tracking shows delivery but you have not received your package, contact the carrier and then notify us so we can assist.
- For confirmed lost packages, we will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.
9. Damaged Shipments
Please inspect your package upon arrival. If items are damaged in transit:
- Keep all packaging and photos of the damage.
- Email support@shophealthybodyhq.com with photos and your order number within 7 days of delivery.
- We will review the information and work with the carrier to process a claim, replacement, or refund.
10. International Shipping
For orders outside Canada:
- International shipping costs, import duties, tariffs, and taxes may apply and are the responsibility of the recipient.
- Estimated delivery times for international orders are longer than domestic delivery and may be affected by customs processing delays.
11. Changes & Updates
We may update this Shipping Policy from time to time to reflect changes in shipping carriers, pricing, or our fulfillment procedures. Updated policies will be posted on this page with a revised “Effective Date.”
If you have questions about your order or this policy, contact us using the details below.
Contact Information
Healthy Body HQ
2-3135 Argentia Rd
Suite 1011
Mississauga ON L5N 8E1
Canada
Phone: +1 (437) 837-1618
Email: support@shophealthybodyhq.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST