Privacy policy

Privacy Policy

Effective Date: January 12, 2026

1. Introduction

Healthy Body HQ (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect about you when you visit or make a purchase from shophealthybodyhq.com (the “Site”), why we collect it, how we use it, and the choices you have regarding your information.

By accessing or using the Site, you accept the terms of this Privacy Policy. If you do not agree with the practices described below, please do not use the Site.

2. Information We Collect

We collect information that identifies or relates to you (“Personal Information”) when you interact with the Site, including:

a. Information You Provide Directly

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details
  • Any other information you voluntarily submit (such as contacting support)

b. Automatically Collected Information
We automatically collect certain technical and usage information when you visit the Site, such as:

  • IP address
  • Browser type and settings
  • Pages viewed and time spent on pages
  • Device identifiers and system activity
  • Cookies and similar tracking technologies 

3. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders and payments
  • Communicating about your orders, account, or customer service requests
  • Improving and optimizing our Site and services
  • Personalizing your experience and recommendations
  • Sending promotions, newsletters, and marketing (where permitted)
  • Detecting security issues and protecting against fraud

4. Cookies and Tracking Technologies

We and third-party partners use cookies, web beacons, pixels, and similar technologies to:

  • Enable core site functionality
  • Recognize you when you return
  • Analyze how users interact with the Site
  • Improve performance and user experience
  • Facilitate interest-based advertising where permitted

You can control cookies through your browser settings. Disabling cookies may limit some features or functionality. 

5. Sharing Your Information

We may share Personal Information with:

  • Service Providers: Companies that perform functions on our behalf (e.g., payment processors, order fulfillment, customer support, analytics)
  • Affiliates and Business Partners: Where lawful and necessary to provide products or services
  • Legal Authorities: If required by law, to protect rights, prevent harm, or comply with legal process

We do not sell your Personal Information to third parties for their own marketing purposes.

Sharing of Customers Information
 
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Third-Party Links

Our Site may include links to external sites whose privacy practices differ from ours. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing personal data.

7. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce agreements.

8. Security

We implement reasonable measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website can guarantee complete security. You acknowledge that any transmission of data is at your own risk.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your information, including the ability to:

  • Access and obtain a copy of your data
  • Correct inaccuracies
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

To exercise these rights, contact us using the details below.

Messaging Terms and Conditions
 
You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to support@shophealthybodyhq.com. Reply HELP for Support.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your home country.

12. Changes to This Policy

We may update this Privacy Policy over time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after changes are posted signifies your acceptance.

Contact Us

Healthy Body HQ
2-3135 Argentia Rd
Suite 1011
Mississauga ON L5N 8E1
Canada

Phone: +1 (437) 837-1618
Email: support@shophealthybodyhq.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST