Payment Policy

Payment Policy

Effective Date: January 12, 2026

1. Introduction

This Payment Policy explains how payments are processed for purchases made on shophealthybodyhq.com (“we,” “us,” “our”). By placing an order through our website, you agree to the terms described in this policy.

2. Accepted Payment Methods

We accept the following forms of payment at checkout:

  • Visa, Mastercard, American Express, Discover, Diners Club
  • PayPal
  • Shopify Payments (including Apple Pay, Google Pay, Shop Pay)
  • Other payment options displayed at checkout

All available payment methods may vary based on your location and order details.

3. Payment Authorization & Timing

  • Your payment method will be authorized and charged at the time your order is placed.
  • Orders will not move to fulfillment or shipping until full payment has been successfully received.
  • If your payment cannot be authorized (e.g., due to expired card details or insufficient funds), you will be contacted and asked to update your payment information so your order can be completed.

4. Secure Processing

We use secure, industry-standard encryption and trusted third-party payment processors to protect your payment details. We do not store full credit card numbers on our servers. Payment information is handled by the applicable payment gateway for processing. (turn0search2)

5. Currency & Conversion

  • All product prices and charges are listed in U.S. Dollars (USD) unless otherwise specified.
  • If your payment method processes in a different currency, your bank or payment provider may apply currency conversion and associated fees. These are outside of our control.

6. Taxes, Duties & Fees

  • Sales tax will be calculated and added at checkout based on your shipping address and current tax regulations.
  • For international customers, import duties, customs fees, and other charges may apply and are the responsibility of the buyer. These charges are not included in the item price or our shipping estimates.

7. Fraud Prevention & Payment Verification

To protect our customers and our business, we may verify your payment details and billing information before processing your order.

  • Orders that are flagged for potential fraud or risk may be delayed, put on hold, or canceled while we complete verification.
  • In such cases, we may contact you for additional documentation to confirm identity or payment authorization.

8. Disputed Charges & Chargebacks

If you believe there has been an error with your payment or you need to dispute a charge, please contact us promptly at support@shophealthybodyhq.com.

  • We reserve the right to take action if a chargeback or dispute is filed without prior communication, including seeking reimbursement for costs associated with processing the dispute.

9. Refunds for Payments

For details on refunds related to order cancellations, returns, or other adjustments, please refer to our Return & Refund Policy page. Refunds will be processed using the same payment method originally used to pay for the order.

10. Questions About Payments

If you have any questions or concerns about payments, contact our support team:

Healthy Body HQ
3135 Argentia Road, Unit 2, Suite 1011
Mississauga, ON L5N 8E1, Canada


Phone: (437) 837-1618
Email: support@shophealthybodyhq.com
Support Hours:
Weekdays: 5:00 PM – 9:00 PM EST
Weekends: 9:00 AM – 5:00 PM EST