AromaMist Eucalyptus Blend 5

SHIPPING & DELIVERY

Shipping Policy

Effective Date: January 12, 2026

1. Overview

This Shipping Policy explains how orders are processed, delivered, and tracked for purchases made through shophealthybodyhq.com (“we,” “us,” “our”). It also outlines shipping timeframes, costs, delivery restrictions, and what to do if there is a problem with your shipment.

2. Order Processing

• Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.
• Processing includes order verification, payment authorization, and preparing your items for shipment.
• During peak seasons (e.g., holidays or sales events), processing may take longer. 

3. Shipping Methods & Carriers

We use reputable carriers such as Canada Post, UPS, FedEx, DHL, or freight services depending on the size and destination of the order.

• Standard Shipping: Cost and delivery time vary by weight and destination.
• Expedited or Express Shipping: Available at additional cost where offered.
• For large or heavy items, freight shipping with scheduled delivery may be required.

Exact rates will be calculated at checkout based on your shipping address and selected method.

4. Estimated Delivery Times

After processing, delivery times generally fall within:

• Domestic (Canada): 3–10 business days
• U.S. Orders: 5–15 business days
• International Orders: 10–30 business days
  These are estimates only and depend on carrier performance, customs delays, or other factors beyond our control. 

5. Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking details.

• Tracking is available through the carrier’s website.
• If you do not receive tracking information within 5 business days of ordering, contact us at support@shophealthybodyhq.com

6. Shipping Costs

• Shipping charges are calculated at checkout based on the destination, weight, and shipping method selected.
• Any free shipping promotions will be applied automatically when eligible.
• Duties, taxes, and customs fees for international orders are the responsibility of the customer unless otherwise specified.

7. Delivery Restrictions

• We are unable to deliver to P.O. boxes or APO/FPO addresses for certain carriers.
• Some products may not be eligible for shipment to specific countries due to size, carrier restrictions, or regulatory reasons.
• If a destination is not supported, you will be notified before your order is shipped.

8. Lost, Stolen, or Delayed Packages

If your shipment is delayed, lost, or appears to be missing:

• First, check the tracking information provided by the carrier.
• If tracking shows delivery but you have not received your package, contact the carrier and then notify us so we can assist.
• For confirmed lost packages, we will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.

9. Damaged Shipments

Please inspect your package upon arrival. If items are damaged in transit:

• Keep all packaging and photos of the damage.
• Email support@shophealthybodyhq.com with photos and your order number within 7 days of delivery.
• We will review the information and work with the carrier to process a claim, replacement, or refund.

10. International Shipping

For orders outside Canada:

• International shipping costs, import duties, tariffs, and taxes may apply and are the responsibility of the recipient.
• Estimated delivery times for international orders are longer than domestic delivery and may be affected by customs processing delays.

11. Changes & Updates

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, pricing, or our fulfillment procedures. Updated policies will be posted on this page with a revised “Effective Date.”
If you have questions about your order or this policy, contact us using the details below.

Contact Information

Healthy Body HQ
3135 Argentia Road, Unit 2, Suite 1011
Mississauga, ON L5N 8E1, Canada

Phone: (437) 837-1618
Email: support@shophealthybodyhq.com

Support Hours:
Weekdays: 5:00 PM – 9:00 PM EST
Weekends: 9:00 AM – 5:00 PM EST

RETURN & REFUNDS

Return & Refund Policy

Effective Date: January 12, 2026

1. Overview

At Healthy Body HQ, we stand behind the quality of our products and want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions under which returns, refunds, and cancellations are accepted for purchases made through shophealthybodyhq.com.

2. Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund, provided the order has not entered processing or shipment.
• Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process outlined below.

3. Return Request Window

• Return requests must be submitted within 30 days of the delivery date.
• Requests made outside this window may not be eligible for a refund or return.

4. Return Eligibility Conditions

To qualify for a return, all of the following must apply:

• The product must be unused, uninstalled, and unassembled
• The item must be returned in its original packaging, including all accessories, manuals, and components
• The product must be in resalable condition, free from damage or signs of use
• A Return Merchandise Authorization (RMA) must be approved before returning any item

Returns that do not meet these conditions may be refused.

5. How to Initiate a Return (RMA Process)

To begin a return:

1. Email support@shophealthybodyhq.com with your order number and reason for return
2. Our team will review your request and issue an RMA if approved
3. Carefully package the item and ship it using a trackable shipping method

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.

6. Restocking & Non-Refundable Fees

• Approved returns are subject to a 20% restocking fee
• Original shipping and freight charges are non-refundable
• Refused deliveries (not due to damage) may incur additional handling or return shipping fees

7. Refund Processing Timeline

Once your return is received and inspected:

• Refunds are processed within 3–10 business days
• Refunds are issued to the original payment method
• Processing times may vary depending on your financial institution

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Notify us within 14 days of delivery
• Provide photos or video documentation of the issue
• We will arrange a replacement or refund at no additional cost, including shipping

Do not return damaged or defective items without contacting us first.

9. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products
• Items that have been used, assembled, or installed
• Products missing original packaging or components
• Items marked as Final Sale

10. Lost or Undelivered Orders

If your order is delayed or missing:

• Contact us promptly so we can investigate with the carrier
• If the order is confirmed lost, we will issue a replacement or refund

11. International Orders

For international orders (if applicable):

• Customers are responsible for return shipping, duties, and taxes
• Not all products are eligible for international returns

12. Policy Updates & Legal Rights

This policy does not limit your rights under applicable consumer protection laws.
Healthy Body HQ reserves the right to update this policy at any time, with changes effective upon posting.

Contact Information

Healthy Body HQ
3135 Argentia Road, Unit 2, Suite 1011
Mississauga, ON L5N 8E1, Canada

Phone: (437) 837-1618
Email: support@shophealthybodyhq.com

Support Hours:
Weekdays: 5:00 PM – 9:00 PM EST
Weekends: 9:00 AM – 5:00 PM EST

TERMS OF SERVICES

CONTACT US

We're Here to Help

Have a question, concern, or just want to say hello? Our team is ready to assist you with anything you need—from product info to order updates.

We typically respond within 24 hours on business days (Monday to Friday).

Your wellness journey matters to us—let’s make it smooth and stress-free.

Email: 

support@shophealthybodyhq.com

Phone: 

(437) 837 1618

Address: 

3135 Argentia Road Unit 2, Suite 1011

Mississauga, ON L5N 8E1

Canada