The Narvi Sauna Stove is known for its quality, capable of producing great steam for larger saunas where bigger groups can relax.
DESCRIPTION
The Narvi Sauna Stove is known for its quality, capable of producing great steam for larger saunas where bigger groups can relax.Experience the warmth of the fire as it radiates through the glass door during your sauna session.
The sturdy outer casing of the sauna stove is painted in black for a bold appearance.This stove is robust and designed for longevity, ensuring that it will endure for many years while creating an authentic ambiance in the sauna.
FEATURES
Wood-burning
Robust and durable
Great steam for larger saunas
Steel casing painted in black
Comfortable wooden handle
Sauna room sizes:
24kW-706 to 1236cu. ft.
50kW-1589 to 2472cu. ft.
Stone requirements:
24kW- Minimum of 143 lbs of stones
50kW- Minimum of 220 lbs of stones
Designed, engineered, and made in Finland
Limited 2-year warranty
INCLUDES
Sauna Stove
Installation and Operation Manual
2-Year Limited Warranty
SPECIFICATIONS
Model
NARVI 30
Room Size
706-1236 cu. ft.
Kilowatt Rating
24kW
Primary Fuel
Wood
Maximum Firewood Length
13" (33 cm)
Diameter of Firewood
2" (5 cm)
Flue Connection Location
Top or Back
Safety Listing
CE
Minimum Ceiling Height
87" (220 cm)
Safety Distance Front to Back
59.9" (152 cm)
Safety Distance Left to Right
48.7" (124 cm)
Stone Capacity
143 lbs (65 kg)
Stone Size
4" to 6" (10-15 cm)
Stove Width
21.06" (53 cm)
Stove Depth
26.4" (67 cm)
Stove Height
37.4" (95 cm)
Stove Weight
331 lbs (150 kg)
Shipping Weight with Stones
474 lbs (215 kg)
Model
NARVI 50
Room Size
1589-2472 cu. ft.
Kilowatt Rating
50kW
Primary Fuel
Wood
Maximum Firewood Length
13" (33 cm)
Diameter of Firewood
2" (5 cm)
Flue Connection Location
Top or Back
Safety Listing
CE
Minimum Ceiling Height
87" (220 cm)
Safety Distance Front to Back
92.6" (235 cm)
Safety Distance Left to Right
65.8" (167 cm)
Stone Capacity
220 lbs (100 kg)
Stone Size
4" to 6" (10-15 cm)
Stove Width
26.4" (67 cm)
Stove Depth
33.5" (85 cm)
Stove Height
43.3" (110 cm)
Stove Weight
606 lbs (275 kg)
Shipping Weight with Stones
826 lbs (375 kg)
SHIPPING
Your sauna heater system requires a scheduled delivery appointment. It arrives on a wooden pallet and is carefully packaged in three-ply cardboard for maximum protection. The driver provides delivery only and may offer limited assistance at the site. Before shipping, we may contact you to confirm shipment details, discuss any special delivery requirements, or address circumstances that could affect delivery or incur additional charges. Our goal is to ensure your sauna installation goes smoothly and successfully. For a personalized freight quote, email us at support@shophealthybodyhq.com with your sauna heater model number and full shipping address. Sauna accessories can be shipped together with your sauna heater to save on shipping costs, and adding accessories to your order is an easy way to maximize value and simplify delivery.
TECHNICAL
SHIPPING & DELIVERY
Shipping Policy
Effective Date:January 12, 2026
1. Overview
This Shipping Policy explains how orders are processed, delivered, and tracked for purchases made throughshophealthybodyhq.com(“we,” “us,” “our”). It also outlines shipping timeframes, costs, delivery restrictions, and what to do if there is a problem with your shipment.
2. Order Processing
Orders are typically processed within1–3 business daysafter purchase, excluding weekends and holidays.
Processing includes order verification, payment authorization, and preparing your items for shipment.
During peak seasons (e.g., holidays or sales events), processing may take longer.
3. Shipping Methods & Carriers
We use reputable carriers such asCanada Post, UPS, FedEx, DHL, or freight servicesdepending on the size and destination of the order.
Standard Shipping: Cost and delivery time vary by weight and destination.
Expedited or Express Shipping: Available at additional cost where offered.
For large or heavy items, freight shipping with scheduled delivery may be required.
Exact rates will be calculated at checkout based on your shipping address and selected method.
4. Estimated Delivery Times
After processing, delivery times generally fall within:
Domestic (Canada):3–10 business days
U.S. Orders:5–15 business days
International Orders:10–30 business days These are estimates only and depend on carrier performance, customs delays, or other factors beyond our control.
5. Order Tracking
Once your order ships, we will send ashipping confirmation emailwith tracking details.
Tracking is available through the carrier’s website.
If you do not receive tracking information within5 business daysof ordering, contact us atsupport@shophealthybodyhq.com
6. Shipping Costs
Shipping charges are calculated at checkout based on the destination, weight, and shipping method selected.
Any free shipping promotions will be applied automatically when eligible.
Duties, taxes, and customs fees for international orders are the responsibility of the customer unless otherwise specified.
7. Delivery Restrictions
We are unable to deliver toP.O. boxes or APO/FPO addressesfor certain carriers.
Some products may not be eligible for shipment to specific countries due to size, carrier restrictions, or regulatory reasons.
If a destination is not supported, you will be notified before your order is shipped.
8. Lost, Stolen, or Delayed Packages
If your shipment is delayed, lost, or appears to be missing:
First, check the tracking information provided by the carrier.
If tracking shows delivery but you have not received your package, contact the carrier and then notify us so we can assist.
For confirmed lost packages, we will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.
9. Damaged Shipments
Please inspect your package upon arrival. If items are damaged in transit:
We will review the information and work with the carrier to process a claim, replacement, or refund.
10. International Shipping
For orders outside Canada:
International shipping costs, import duties, tariffs, and taxes may apply and are the responsibility of the recipient.
Estimated delivery times for international orders are longer than domestic delivery and may be affected by customs processing delays.
11. Changes & Updates
We may update this Shipping Policy from time to time to reflect changes in shipping carriers, pricing, or our fulfillment procedures. Updated policies will be posted on this page with a revised “Effective Date.” If you have questions about your order or this policy, contact us using the details below.
Contact Information
Healthy Body HQ 3135 Argentia Road, Unit 2, Suite 1011 Mississauga, ON L5N 8E1, Canada
Support Hours: Weekdays: 5:00 PM – 9:00 PM EST Weekends: 9:00 AM – 5:00 PM EST
RETURN & REFUNDS
Return & Refund Policy
Effective Date:January 12, 2026
1. Overview
AtHealthy Body HQ, we stand behind the quality of our products and want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions under which returns, refunds, and cancellations are accepted for purchases made throughshophealthybodyhq.com.
2. Order Cancellations
Orders may be cancelledwithin 24 hours of purchasefor a full refund, provided the order has not entered processing or shipment.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process outlined below.
3. Return Request Window
Return requests must be submittedwithin 30 days of the delivery date.
Requests made outside this window may not be eligible for a refund or return.
4. Return Eligibility Conditions
To qualify for a return, all of the following must apply:
The product must beunused, uninstalled, and unassembled
The item must be returned in itsoriginal packaging, including all accessories, manuals, and components
The product must be inresalable condition, free from damage or signs of use
AReturn Merchandise Authorization (RMA)must be approved before returning any item
Returns that do not meet these conditions may be refused.
Our team will review your request and issue an RMA if approved
Carefully package the item and ship it using atrackable shipping method
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
6. Restocking & Non-Refundable Fees
Approved returns are subject to a20% restocking fee
Original shipping and freight charges arenon-refundable
Refused deliveries (not due to damage) may incur additional handling or return shipping fees
7. Refund Processing Timeline
Once your return is received and inspected:
Refunds are processed within3–10 business days
Refunds are issued to theoriginal payment method
Processing times may vary depending on your financial institution
8. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
Notify uswithin 14 days of delivery
Provide photos or video documentation of the issue
We will arrange a replacement or refund atno additional cost, including shipping
Do not return damaged or defective items without contacting us first.
9. Non-Returnable Items
The following items are not eligible for return:
Custom or made-to-order products
Items that have been used, assembled, or installed
Products missing original packaging or components
Items marked asFinal Sale
10. Lost or Undelivered Orders
If your order is delayed or missing:
Contact us promptly so we can investigate with the carrier
If the order is confirmed lost, we will issue a replacement or refund
11. International Orders
For international orders (if applicable):
Customers are responsible for return shipping, duties, and taxes
Not all products are eligible for international returns
12. Policy Updates & Legal Rights
This policy does not limit your rights under applicable consumer protection laws. Healthy Body HQ reserves the right to update this policy at any time, with changes effective upon posting.
Contact Information
Healthy Body HQ 3135 Argentia Road, Unit 2, Suite 1011 Mississauga, ON L5N 8E1, Canada
Support Hours: Weekdays:5:00 PM – 9:00 PM EST Weekends:9:00 AM – 5:00 PM EST
TERMS OF SERVICES
Terms of Service
Effective Date:January 12, 2026
1. Acceptance of Terms
Welcome toHealthy Body HQ. These Terms of Service (“Terms”) govern your access to and use ofshophealthybodyhq.com(the “Site”) and the purchase of products from us. By using the Site or placing an order, you agree to be bound by these Terms, ourPrivacy Policy,Return & Refund Policy,Shipping Policy, andPayment Policy. If you do not agree with these Terms, please do not use the Site or make a purchase.
2. Who Can Use Our Site
You must be at least the age of majority in your jurisdiction to make purchases on the Site. By placing an order, you represent that you are legally capable of entering into a binding contract.
3. Account Responsibility
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
4. Product Information & Orders
We strive to describe our products accurately, but we cannot guarantee that all descriptions, images, or pricing are completely error-free. If an item is listed at an incorrect price due to a typographical error or pricing error, we reserve the right to cancel the order or contact you for instructions.
5. Pricing, Payments & Taxes
Prices for products are listed on the Site and may change at any time without notice. Payment will be charged at the time of purchase in accordance with ourPayment Policy. Applicable taxes will be added at checkout based on your location. International customers are responsible for any duties, taxes, or fees imposed by their country.
6. Shipping & Delivery
Shipping terms, including costs and estimated delivery times, are outlined in ourShipping Policy. Delivery estimates are not guaranteed and may be affected by carrier delays or other factors beyond our control.
7. Returns & Refunds
Your rights and responsibilities regarding returns, exchanges, and refunds are governed by ourReturn & Refund Policy. Please review that policy before making a purchase.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to Healthy Body HQ and is protected by copyright, trademark, and other intellectual property laws. You agree not to use, reproduce, distribute, or create derivative works from this content without our prior written consent.
9. Prohibited Uses
You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to:
Violating any applicable laws or regulations
Impersonating another person or misrepresenting your identity
Interfering with the Site’s operation or security
Submitting false information or fraudulent orders Healthy Body HQ reserves the right to suspend or terminate access if you violate these Terms.
10. Disclaimers & Limitation of Liability
To the fullest extent permitted by law:
The Site and all products are provided “as is” and “as available” without warranties of any kind.
Healthy Body HQ does not guarantee uninterrupted access, error-free operation, or the accuracy of product descriptions.
Our total liability for any claim related to the Site or products will not exceed the purchase price of the product at issue. Under no circumstances will Healthy Body HQ be liable for indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify and hold Healthy Body HQ and its affiliates harmless from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of your violation of these Terms or your use of the Site.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
13. Changes to Terms
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
14. Contact Information
If you have questions or concerns about these Terms, you may contact us at:
Healthy Body HQ 3135 Argentia Road, Unit 2, Suite 1011 Mississauga, ON L5N 8E1, Canada Phone:(437) 837-1618 Email:support@shophealthybodyhq.com Support Hours:Weekdays: 5:00 PM – 9:00 PM EST; Weekends: 9:00 AM – 5:00 PM EST
CONTACT US
We're Here to Help
Have a question, concern, or just want to say hello? Our team is ready to assist you with anything you need—from product info to order updates.
We typically respond within24 hourson business days (Monday to Friday).
Your wellness journey matters to us—let’s make it smooth and stress-free.
Email:
support@shophealthybodyhq.com
Phone:
(437) 837 1618
Address:
3135 Argentia Road Unit 2, Suite 1011
Mississauga, ON L5N 8E1
Canada
Why Buy From Us
Personalized Expert Support
You get real guidance from someone who understands the products — not generic retail staff. We help you choose the right option based on your needs, space, and budget.
Faster, Direct Customer Service
Big retailers make you wait on hold or talk to multiple departments. We respond quickly and directly — before, during, and after your purchase.
Reliable Post-Purchase Support
We don't disappear after you buy. We're here for setup help, troubleshooting, warranty questions, replacements, and anything you need long-term.
Direct Manufacturer Relationships
We work closely with our suppliers, which means better warranties, smoother replacements, and faster solutions if anything comes up.
Safer, More Careful Shipping
Our products are shipped through carriers who know how to handle specialized or large items, reducing the risk of damage and delays.
We Actually Care About Your Experience
Your purchase genuinely matters to us. We treat every order with personal attention and take full ownership of your experience from start to finish.
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
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